The future of dentistry, powered by AI.
Practice Managers’
2025 Resolutions
(and Blind Spots) in 5 Charts
As dental practices ring in 2025, Pearl’s survey of AADOM members reveals a telling paradox: while practice managers remain locked in familiar battles with scheduling gaps, insurance hassles, and staffing shortages, technology adoption has fallen
to the bottom of their priority list—despite new AI tools emerging that could help tackle these very challenges head-on.
The Usual Suspects:
Scheduling, Insurance, Staffing
Practice managers remain
laser-focused on keeping operatories booked and busy:
improving scheduling efficiency
was the top-ranked priority, followed by hitting production goals and reducing turnover. Adopting new technologies fell toward the bottom, suggesting tech blind spots.
Tracking schedules, but backburnering communication
To achieve scheduling and production goals, managers are concentrating on what they can control: maintaining full schedules (75%) and minimizing last-minute cancellations (69%). Fewer are tracking case acceptance rates, a key metric that bridges scheduling success to revenue growth.
How practice managers define scheduling success
...and how they measure it.
Insurance is vexing, but doesn’t have to be
Nearly three-quarters of managers find insurance processes time-consuming, yet only 39% made streamlining them a top goal for 2025, reflecting a misplaced resignation. Insurance verification and benefits explanations were the most vexing; both can be automated using AI software.
Short staffed and extinguishing burnout
Respondents ranked reducing staff burnout and turnover as their third most important 2025 goal, with most choosing reducing burnout
as a top team goal.
But they may be overlooking systemic issues: only 41% identified workflow bottlenecks as a top 2025 goal.
Technology in the blind spot
More than half of practice managers said their offices are keen to adopt new technologies, but only 16% are making it a top goal for 2025. When asked what tech they’d be interested in, however, here’s what they named.
Practice Managers’ Most Wanted Technology in 2025
Practice Intelligence
Transform scheduling with AI-powered insights that uncover missed opportunities, prioritize urgent care, and fill your calendar efficiently.
Precheck
Automate insurance verification and empower patients with clear, precise explanations of their coverage and treatment costs.
Second Opinion
Foster collaboration between your front office and clinicians with AI-supported diagnostics that improve patient trust, boost case acceptance rates, and enhance workflows.
Technology in the blind spot
More than half of practice managers said their offices are keen to adopt new technologies, but only 16% are making it a top goal for 2025. When asked what tech they’d be interested in, however, here’s what they named.
Practice Managers’ Most Wanted Technology in 2025
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